Privacy Policy

1. Introduction

PigJet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered call handling and appointment scheduling services.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information from you:

• Contact information (such as name, email address, phone number, business name)
• Appointment details and preferences
• Service requests and related information
• Payment information (processed through secure third-party payment processors)
• Communications with us or through our services
• Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our services, we may automatically collect:

• Call data (including recordings, transcripts, and metadata)
• Usage information and interaction with our services
• Device information (such as IP address, browser type, operating system)
• Location information

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage appointments on behalf of our clients
• Facilitate communication between service providers and their customers
• Send appointment confirmations, reminders, and updates via text message or phone
• Respond to your comments, questions, and requests
• Develop new products and services
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Phone Calls and Text Messages

4.1 Phone Calls on Behalf of Clients

When you call a business that uses our services, you may be interacting with our AI-powered system. We collect and process call data on behalf of our clients to provide our services. This includes:

• Recording and transcribing calls for quality assurance and training purposes
• Analyzing call content to improve our AI systems
• Storing call information to facilitate appointment scheduling and customer service

By using phone services connected to PigJet, you consent to the recording and processing of your calls in accordance with this Privacy Policy and applicable laws.

4.2 Text Messages

We may send text messages to you for various purposes, including:

• Appointment confirmations and reminders
• Service updates and changes
• Verification of appointments or account information
• Marketing communications (with your consent)

By providing your phone number and using our services, you consent to receive text messages from us or our clients related to the services. Standard message and data rates may apply. You can opt out of receiving text messages by replying STOP to any message or contacting us directly.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Our Clients

As a service provider that handles calls and appointments on behalf of businesses, we share relevant information with our clients (the businesses you are contacting) to facilitate their services to you.

5.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@pigjet.com

Address: PigJet, 21781 Ventura Blvd., Woodland Hills, CA 91364